Terms and Conditions for Google Business Profile Placement Guarantee

These Terms and Conditions (“Agreement”) govern the Google Business Profile (GBP) placement service and the associated guarantee provided by Local Clicks (“Service Provider”) to the client (“Client”).

1. Service Scope and Definitions

1.1. Service: The Service Provider will perform specific actions, including but not limited to, optimizing the Client’s Google Business Profile, conducting local SEO activities, and managing listing details, with the goal of improving its visibility on Google Search and Maps.

1.2. Guaranteed Placement: The guarantee is strictly defined as achieving and maintaining a placement for the Client’s GBP within the first page of organic search results (excluding paid ads) or the local 3-pack/local finder results on Google Maps for one (1) primary keyword search term.

1.3. Measurement: Placement will be determined by the Service Provider’s chosen, independent, third-party rank tracking software, recorded from a single, non-logged-in device located in the Client’s primary city of operation. Screenshots or reports from other tools, devices, or locations are not valid for claim evaluation.

2. The Placement Guarantee and Eligibility

2.1. Guarantee Threshold: The Service Provider guarantees that the Client’s GBP will achieve the Guaranteed Placement (Section 1.2) within a specific timeframe of 90 calendar days from the Service Start Date.

2.2. Refund Clause: If the Service Provider fails to achieve the Guaranteed Placement within the specified timeframe, the Client will be entitled to a refund of the last month’s service fee. This specific remedy is the sole and exclusive remedy available to the Client under this guarantee.

2.3. Client Compliance Requirement: This guarantee is void and invalid if the Client fails to comply with any of the following mandatory conditions: * Full Access: Providing the Service Provider with all necessary administrative access to the GBP, website, and relevant analytics platforms within 3 days of the Service Start Date. * Content Implementation: Promptly implementing all required content and technical changes provided by the Service Provider to the Client’s website or GBP within 3 business days. * Non-Interference: The Client, or any other party acting on the Client’s behalf, must not make any changes to the GBP, website, or associated listings without the Service Provider’s express written consent. * Legal Compliance: The Client must maintain a valid, legally compliant, and officially registered business at the GBP address, as per Google’s guidelines. * Black Hat Policy: The Client must not engage in any “black hat” SEO techniques, spamming, or other activities that violate Google’s Terms of Service or Guidelines for representing your business on Google.

3. Exclusions and Disclaimers

3.1. General Disclaimer: The Client acknowledges that the Service Provider has no control over Google’s proprietary search algorithms, policies, or ranking decisions. Search results and placement can fluctuate daily due to updates, competitor activity, user search history, location, and other factors outside the Service Provider’s control.

3.2. Force Majeure: The Guarantee will be suspended or voided in the event of major Google algorithm updates (e.g., Core, Local, or Spam updates) or penalties issued by Google that directly impact the Client’s visibility, regardless of whether the Service Provider caused the penalty.

3.3. Specific Exclusions: The Guarantee does not cover: * Rankings for any keywords other than the primary, agreed-upon number of keywords (Section 1.2). * Fluctuations in rankings that temporarily drop below the guaranteed placement before returning above the threshold. * Loss of ranking due to a third-party action, website outage, or domain change by the Client.

3.4. Limitation of Liability: The Service Provider’s total liability under this Agreement, for any claim related to the non-achievement of the guarantee, is strictly limited to the Refund Clause amount specified in Section 2.2. The Service Provider shall not be liable for any consequential, indirect, incidental, or special damages, including lost profits or business opportunities.

3.5. NO OTHER WARRANTIES: Except for the specific Guaranteed Placement as defined herein, the Service Provider makes no other warranties or guarantees, express or implied, regarding the final results, traffic volume, lead generation, or financial outcomes from the Service.

4. Termination and Disputes

4.1. Guarantee Claim: The Client must submit a written claim for the Guarantee Refund within 7 days following the expiration of the Guarantee Threshold period (Section 2.1). The claim must be accompanied by evidence of the Client’s full compliance with Section 2.3.

4.2. Dispute Resolution: Any disputes arising from this Agreement shall be resolved internally with Local Clicks qualified personnel.

Payment Terms and Conditions for Monthly Google Business Profile (GBP) Management

These Payment Terms and Conditions form part of the full Service Agreement between Local Clicks (the “Service Provider”) and the Client (the “Client”) for the provision of Google Business Profile management and related local SEO services (the “Services”).

1. Pricing and Subscription Fees

1.1. Monthly Retainer Fee: The Client agrees to pay the fixed monthly retainer fee as specified in the Service Proposal or Order Form (“Monthly Fee”) for the continuous provision of the Services.

1.2. Service Inclusions: The Monthly Fee covers only the specific set of Services and deliverables explicitly outlined in the Service Proposal. Any work falling outside of the scope must be mutually agreed upon in writing and will be billed separately as “Additional Services” (See Section 3).

1.3. Price Changes: The Service Provider reserves the right to review and adjust the Monthly Fee. Any changes to the Monthly Fee will be communicated to the Client in writing with seven (7) days’ advance notice. The Client’s continued use of the Services after the notice period constitutes acceptance of the new fee.

2. Billing and Payment Schedule

2.1. Initial Payment: The initial payment, including any setup fee (if applicable) and the first month’s Monthly Fee, is due in full upon signing this Agreement or before the Service Provider commences work, whichever is earlier.

2.2. Payment Method: The client has two options. One (1) to process monthly manually payments through our invoicing system or The Client authorizes the Service Provider to automatically charge the agreed-upon Monthly Fee to the credit card, debit card, or bank account on file with the Service Provider’s secure payment processor. The Client must ensure the payment information is current and valid throughout the term of the Agreement.

2.3. Payment Currency: All payments must be made in the legal currency of the country the agreement and service is provided.

3. Additional Services and Expenses

3.1. Out-of-Scope Work: Any request by the Client for work that exceeds the agreed-upon scope (e.g., extensive website content creation, paid advertising management, new profile creation outside the original scope) will be quoted separately and must be approved in writing before commencement.

3.2. Third-Party Costs: The Monthly Fee excludes costs associated with third-party tools, software subscriptions, paid listings, or advertising spend (e.g., Google Ads) that may be recommended to enhance the Services. The Client is responsible for paying these third-party costs directly, or reimbursing the Service Provider for them, as detailed in the Order Form.

4. Late Payment, Suspension, and Interest

4.1. Failed Payment: If an automated payment fails, the Service Provider will notify the Client immediately. The Client must rectify the failed payment within five (5) business days of notification.

4.2. Suspension of Services: If payment is not received within ten (10)] calendar days of the Due Date, the Service Provider reserves the right to immediately suspend all Services without further notice. Suspension of Services does not relieve the Client of its payment obligations under this Agreement.

4.3. Late Payment Fee/Interest: Payments not received within fifteen (15) calendar days of the Due Date shall incur a late payment fee of $50.00vper month until the outstanding balance is paid in full.

4.4. Collections: The Client shall be responsible for all reasonable costs and expenses (including legal fees and collection agency fees) incurred by the Service Provider in collecting any overdue amounts.

5. Term, Renewal, and Cancellation

5.1. Initial Term: The initial term of this Agreement shall be for three (3) months, four (4) months, six (6) months, or twelve (12) months beginning on the Service Start Date as outlined in the original proposal.

5.2. Automatic Renewal: Following the Initial Term, this Agreement shall automatically renew for successive monthly periods (each a “Renewal Term”) under the same terms and conditions, unless terminated by either party in accordance with Section 5.3.

5.3. Notice of Cancellation: Either party may terminate the Agreement by providing written notice to the other party at least thirty (30) calendar days before the end of the then-current Initial Term or any Renewal Term.

5.4. Cancellation Liability: If the Client terminates the Agreement without sufficient notice as specified in Section 5.3, the Client remains liable for the full Monthly Fee for the subsequent month(s) of the required notice period. All payments made are non-refundable unless specified by a valid guarantee or offer or promotion by Local Clicks within an agreement.